DFP

Citizen's Charter


    VISION:

     We envision to inform and empower the people with awareness on central government policies and programmes –

           • Making people informed through interpersonal sustained publicity campaigning;

              • Bringing about attitudinal changes in the minds of the people through publicity programmes;

           • Mobilising public opinion in favour of implementation of welfare and development programmes.

    OUR MISSION:

     We act as a facilitator in coordination with state/ central government departments/ agencies to create awareness about the policies, programmes and achievements of the government.

     Our mission thus is to empower the weaker sections of society especially at the grass roots level with information about schemes meant for their betterment and persuade them to derive benefit from them.These include:-

                • To collect feedback and report to the development agency in measureable, analyzable and actionable manner.

                     • To the client Ministries to enable them to tailor their plan and formulate polices in the best interest of the common man. 

    OUR VISION:

     We envision to remove ignorance and empower the people with awareness on important issues of public concern by –

  • Making people informed through sustained publicity campaigning;
  • Bringing about attitudinal changes in the mind of the people through publicity programmes;
  • Mobilising public opinion in favour of implementation of welfare and development programmes.

    SERVICES STANDARDS:

    GRIEVANCE REDRESSAL MECHANISM :

 

                                          SERVICES STANDARDS

Sl.NO.

MAIN SERVICES

STANDARDS

1.

Field Publicity Campaign with the Aid of Publicity Literature and Different Modes of Audio Visual Tools

As per Scheduled Programme

2.

 

Distribution of Publicity Material at Office Premises

Instant during the programmes

3.

Field Publicity Campaign with the Aid of Publicity Literature and Different Modes of Audio Visual Tools – On Demand

60 Days

4

Feedback to clients other than Ministry of I&B

60 days

 

     a) Name and contact details of Public Grievance Officer: Shri Surendra Kumar, Director, DFP, East Block-4, Level-3, R.K. Puram, New Delhi-110066. Tel. No. 26103421(O).

     b) Helpline No.011-26175896 Email Address : dir.dfp@nic.in

       c) Response to be expected by person lodging the Grievance : Acknowledgement followed by Timely Redressal

      d) Timelines for redress : • Acknowledgement : Within 15 days of receipt. • Redressal : Within 60 days.

      e) Any grievance may first be lodged with the concerned Regional Officer.

      f) If not redressed within a reasonable time, it may be taken up with the Public Grievance Officer.

     g) If the grievance is still not redressed, the same may be taken up with the Joint Secretary (P & A), Ministry of I & B, Sixth Floor, Shastri Bhavan, New Delhi – 110001.  

    STAKE HOLDERS/CLIENTS.:

  •  Central government ministries/departments;
  •  Governments of States/Union Territories;
  •  Autonomous bodies, NGOs and national and international organization.

     RESPONSIBILITY CENTERS AND SUBORDINATE ORGANIZATIONS :

     The Directorate has 22 Regional Offices (detailed below) each headed by an Additional Director General/Director/Joint Director/Dy. Director level officer to supervise publicity activities of units under their jurisdiction. Presently there are 207 Field Publicity Units headed by a Field Publicity Officer and are equipped with audio-visual equipment, publicity literature, exhibition kits and a vehicle, which carry out the publicity activities on government policies and programmes.

        As part of publicity activities, film shows, song and drama programmes, sports meets, debates, competitions, quiz, seminars, talks, group discussions, healthy baby shows, rallies etc. are organized by our field units.

 

 

    LIST OF REGIONAL OFFICES AND FIELD PUBLICITY UNITS WITH ADDRESS, TELEPHONE/FAX NUMBERS :

   1. ANDHRA PRADESH REGION : 11 UNITS

   

Address of Regional Office

Tel. No.

Director,Dte. of Field Publicity, Govt. of India Ground Floor, Kendriya Sadan, Sultan Bazar HYDERABAD-500195

Director : K. Shyama Prasad

040-24657960                    040-24736645 (FAX), 040-27621141(R) 09441234475(M)


UNIT

ADDRESS

STD

PHONE(OFF)

KURNOOL

Dte. of Field Publicity, R.R.Hospital,III floor,Bhagya Nagar

KURNOOL – 518004(A.P)

FPO : Sirajuddin Mohammed

08518

220331 MOBIL   9490130991

9441893453

SRIKAKULAM

Dte. of Field Publicity, S. V. Patel Road (Near Convent Junction),

SRIKAKULAM – 532001

FPO : G.K. Rao

08942

223154

9440112865

VISKHAPATNAM

Dte. of Field Publicity, D.No.38-37-22, Bhaskar gardens, Marripalem  VISAKHAPATNAM – 530018(A.P)

FPO : Vijay Kumar

0891

2591624/9440406712

9440314383

GUNTUR

Dte. of Field Publicity, 12/12-84, Kothapeta,

GUNTUR-522001(A.P)

FPO : M.D. Shikahamani

0863

2229970/9949646905

9704811389

KAKINADA

Dte. of Field Publicity, D NO.64-2-1/6, Rajanagar Colony, Near Pratapnagar, KAKINADA-533004

FPO : S.M. Medapati

0884

2378741/9985997466

9440338481

CUDDAPAH

Dte. of Field Publicity,2/913, NEHRU NAGAR ,MADRAS ROAD, KADAPA,-516002

FPO : P. Ratnakar

08562

  245041/9849846834

9866028340

SRI POTTI SRIRAMULU NELLORE

Dte. of Field Publicity, House no.24-1-1695(Up stairs)opposite Kasturiba Kalashteram, Bramhanandapuram, , NELLORE-524004(A.P)

FPO : B. Taraka Prasad

0861

2328591

9440328491

SANGAREDDY

Dte. of Field Publicity, 4-8-130,BESIDES INSPECTION BUNGALOW, COLONY ROAD,NGAREDDY

FPO : G. Surendera Babu

08455

276353

9440036479

NALGONDA

Dte. of Field Publicity,D.No.8-2 -89/5 opposite Govt, Hqrs. Hoaspital, Gollaguda road, NALGONDA-508001

FPO : A. Venkatappaiah

08682

244533/9849265764

NIZAMABAD

Dte. of Field Publicity, Behind Vijaya Takies, Yellammagutta,Nizamabad503003(A.P)

FPO : P. Surendra Nath

08462

222102

9490149468

WARANGAL

Dte. of Field Publicity, H.No.2-5-658, opposite lane post office suvedari, Hanumankonda,

WARANGAL- 506001

FPO : K. Srinivas Rao

08712

2546539/9440352186

9490378919

 

 2. ARUNACHAL PRADESH REGION : 9 UNITS

   

Address of Regional Office

Tel. No.

Joint Director, Dte. of Field Publicity, Govt. of India, Post Box No.109 ITANAGAR-791111

Dy. Director I/C: Dinesh Kumar

0360-2212494Fax)

09436228327(M)


UNIT

ADDRESS

STD

PHONE(OFF)

ALONG

Dte. of Field Publicity, Ministry of I & B , Govt. Of India, P.O. ALONG-791001

03783

22244

NAMPONG

Dte. of Field Publicity, Ministry of I & B , Govt. Of India, P.O., NAMPONG - 792133

      

31

PASIGHAT

Dte. of Field Publicity, Ministry of I & B , Govt. Of India, P.O.,PASIGHAT - 791102

0368

22336

SEPPA

Dte. of Field Publicity, Ministry of I & B , Govt. Of India, Distt. East Kameng Deptt. , New Building, Near Higher Secondary School, P.O. SEPPA - 790102

037872

2257

TEZU

Dte. of Field Publicity, Ministry of I & B , Govt. Of India, Lohit Distt. ,P.O TEZU - 792001

03804

22289

TAWANG

Dte. of Field Publicity, Ministry of I & B , Govt. Of India, P.O ,TAWANG - 790104

037824

2232

ZIRO

Dte. of Field Publicity, Ministry of I & B , Govt. Of India, Field Publicity Complex near SSB Colony, ZIRO – 791120

FPO : Khoda Pusang

037892

4250

BOMDILA

Dte. of Field Publicity, Ministry of I & B , Govt. Of India, P.O. Bomdila- 796001

03782

22030

DAPORIJO

Dte. of Field Publicity, Ministry of I & B , Govt. Of India, Departmental office building, near Sub-Treasury, office Daporijo, distt. Savansir-791122

      

      

   

3. ASSAM REGION : 9 UNITS

Address of Regional Office

Tel. No.

Director, Dte. of Field Publicity, Govt. of India K.G. Barua Road, Radha Bhawan, Sauji Ali Path Chandmari, GUWAHATI-781003

Director I/C: Engam Pame

0361-2529836,

0361-2452281(Fax)

   


UNIT

ADDRESS

STD

PHONE(OFF)

JORHAT

Dte. of Field Publicity, Ministry of I & B , Govt. Of India, A.T. Road Tarjon , JORHAT - 785001

0376

320488

NORTH

LAKHIMPUR

Dte. of Field Publicity, Ministry of I & B , Govt. Of India,Tirtheswar Hazarika Path, (back side of I.I.T) NORTH LAKHIMPUR - 787001

03752

22332

NOGAON

Dte. of Field Publicity, Ministry of I & B , Govt. Of India, Amalapatti Road, NOGAON - 782001

03672

22350

BARPETA

Dte. of Field Publicity, Ministry of I & B , Govt. Of India , College road, BARPETA - 781301

03665

22220

SILCHAR

Dte. of Field Publicity, Ministry of I & B , Govt. Of India ,Ist Floor ,Netaji Subash Avenue, Wranger Khari. P.O. SILCHAR - 788005

03842

20380

DIBRUGARH

Dte. of Field Publicity, Ministry of I & B , Govt. Of India ,MilanNagar, Lane ‘G’ , DIBRUGARH - 786003

0373

20753

HAFLONG

Dte. of Field Publicity, Ministry of I & B , Govt. Of India , Kaliwari Muolhoi Road, HAFLONG - 788819

03673

2214

DIPHU

Dte. of Field Publicity, Ministry of I & B , Govt. Of India, Hospital Road, P.O. Distt. Diphu. Karbi along, Diphu- 782460

03671

2409

TEZPUR

Dte. of Field Publicity, Ministry of I & B , Govt. Of India , Barahaila , TEZPUR - 784001

03712

20308

    

4. BIHAR REGION : 7 UNITS

Address of Regional Office

Tel. No.

Director, Dte. of Field Publicity, Govt. of India Ganpat saden,Boring Canal Road, PATNA-800001

Director : S.K. Malviya

0612-2533964, 2533927(Fax) 09931319537(M)

   


UNIT

ADDRESS

STD

PHONE (OFF)

SITAMARHI

Dte. of Field Publicity, Raja Patti,

Dumka road,

SITAMARHI – 843301

FPO I/C : Gheyas Akhtar, FPA

06226

250574

CHAPRA

Dte. of Field Publicity, Kashmiri Hala,Mona Phatak, Sub. P.O.

CHAPRA – 841301

FPO I/C :M. Tiwary, FPA

06152

233881

MUNGER

Dte. of Field Publicity, Mughal Bazar,

MUNGER – 811201

FPO I/C :M.R. Alam, FPA

06344

22591

KISHANGANJ

Dte. of Field Publicity, Dhobiya Patti, Line Mohalla,

KISHANGANJ – 855107

FPO I/C :M.K. Alam, FPA

06456

22235

DARBHANGA

Dte. of Field Publicity, Balbhadrapur, Lahriyasarai, Darbhanga,

DARBHANGA – 846001

FPO : Afaque Ahmed Ehsani

0672

233343

BHAGALPUR

Dte. of Field Publicity,Swamai Vevakanand road, Bishari place Jogesir ,

BHAGALPUR – 812001

FPO : Khurshid Akram

0641

2420551

FORBESGANJ

Dte. of Field Publicity, Bangal

Tola Distt. Purniya,

FORBESGANJ – 845318

FPO I/C :N.K. Jha, FPA

06455

222508

    

5. CHHATTISGARH REGION : CHHATTISGARH & M.P. : 11 UNITS

Address of Regional Office

Tel. No.

Director, Dte. of Field Publicity, Govt. of India 17, Jal vihar colony RAIPUR-492001

Director: S.S. Pantode

0771-2426840(FAX) 09406122415(M)



UNIT

ADDRESS

STD

PHONE(OFF)

SHAHDOL

Dte. of Field Publicity,  Housing Board Colony, Civil Line, 15- M.I.G SHAHDOL – 484001

FPO I/C :U.C. Markwade, TA

07652

240330

9424683779

REWA

Dte. of Field Publicity, Room T.B.H.-1/B,  REWA – 486001

FPO : Satyendra Sharma

07662

22255

JAGDALPUR

Dte. of Field Publicity, Vrindavan Colony, Kumharpara,

JAGDALPUR – 494001

07782

22418

AMBIKAPUR

Dte. of Field Publicity, Sri Gopal Chopra House , Chopra Para ring Road,  AMBIKAPUR – 497001

07774

22876

BALAGHAT

Dte. of Field Publicity, In front of Govt. High School, Circuit House Road, BALAGHAT – 481001

07632

241729

BILASPUR

Dte. of Field Publicity, A-12, Phase-I, Rajkishore Nagar,

BILASPUR – 495004

07752

40180

JABALPUR

Dte. of Field Publicity, 1744, Wright Town, JABALPUR – 482002

FPO : Varsha Shukla

0761

2402550

DURG

Dte. of Field Publicity, Professor Colony, Deepak Nagar,

DURG – 491001

0788

2322923

KANKER

Dte. of Field Publicity, Housing Board Colony, Uday Nagar,

KANKER – 494334

07868

222026

SIDHI

Dte. of Field Publicity, Shastri Nagar, SIDHI – 486661

07822

2340

MANDLA

Dte. of Field Publicity, Jawahar Ward, Civil Line, Mandla-481661

FPO : H.S. Khanuja

07642

252659

 

6. JHARKHAND REGION : JHARKHAND & BIHAR : 7 UNITS

Address of Regional Office

Tel. No.

Director Dte. of Field Publicity, Govt. of India Surya Bhawan, Kilburn Colony, Hinoo, RANCHI-834002

Dy. Director I/C : A.K.A. Lakra

0651-2500895(FAX) 09835112159(M)

09430116569(M)

   


UNIT

ADDRESS

STD

PHONE(OFF)

CHHAIBASA

Dte. of Field Publicity, 3-P.T.C. Road, HAZARIBAGH - 825301

06546

223034

DALTONGANJ

Dte. of Field Publicity,  Jailhata, Near Brahmanin High School, DALTONGANJ - 822101

06562

23150

DUMKA

Dte. of Field Publicity, Shivpahar Road, (SP), DUMKA - 814101

06434

22356

DHANBAD

Dte. of Field Publicity, Nirmal Bhawan Lady circular road, Hirapur, DHANBAD - 826001

      

      

JAMSHEDPUR

Dte. of Field Publicity, L-5/156, Kudma Sonari Link, JAMSHEDPUR - 831005

0657

232381

GUMLA

Dte. of Field Publicity, Dundariya Lohardhga road, GUMLA -835007

06524

23075

GAYA

Dte. of Field Publicity, Ministry of I & B , Govt. Of India, Rajendra Path, Gaya-823001(Bihar)

      

      

    

7. GUJARAT REGION : 6 UNITS

Address of Regional Office

Tel. No.

Director, Dte. of Field Publicity, Govt. of India 39,First Floor, Mevawala nagar Society, Kiran Park Road, Nava Wadaj, AHMEDABAD-380013

FPO I/C : V.M. Vanol

079-27560868(FAX) 09427634838(M)

   


UNIT

ADDRESS

STD

PHONE(OFF)

BHUJ

Dte. of Field Publicity, 45, Vijaynagar Colony, Gen Hospital Road, 

BHUJ - 370001

02832

221203

BHAVNAGAR

Dte of Field Publicity, Rama Niwas, Plot No. 2, Jawahar Colony, Bordi Gate, BHAVNAGAR – 364001

FPO : D.A. Malvankar

0278

205237

SURAT

Dte. of Field Publicity, First Floor,House No. 2/1501,Popat Sheri, Sagarampura

SURAT - 395002

0261

28332709

PALANPUR

Dte. of Field Publicity, Shanti Bhawan, Patthar Sadak,

PALANPUR - 385001

02742

247298

JUNAGADH

Dte. of Field Publicity, Calcuttawallah Bldg., Station Road,

JUNAGADH - 362001

02832

622385

GODHRA

Dte. of Field Publicity, 13, Jyoti Cooprative Housing Society, College Road, Distt. Panchmahal,

GODHRA - 389002

02672

41858

 

8. JAMMU & KASHMIR REGION : 14 UNITS

Address of Regional Office

Tel. No.

Add. Director General, (Add. Charge) Dte. of Field Publicity, Govt. of India House No. 47-M A/B Gandhi Nagar, Near gole Mkt., JAMMU-180004

Director : Obaidur Rahman

0191-2432757,
0191-2438768(FAX), 09419143301(M)

   


UNIT

ADDRESS

STD

PHONE(OFF)

CHADOORA

Dte. of Field Publicity, Main Bazar, Distt. Badgam

CHADOORA – 191113

FPO : Dilshada Shamsi

      

30210

      

ANANTNAG

dte. of Field Publicity, Nai Basti,(New Colony) Khanabal Phalgam Road, ANANTNAG – 192101

FPO I/C :Mohd. Afzal, FPA

01932

477174

SHOPIAN

Dte. of Field Publicity, Banday Building, Bus stand ,

SHOPIAN – 182101

FPO I/C :M.S. Chiken, FPA

      

223

BARAMULLA

Dte. of Field Publicity, Town Hall Bldg.,

BARAMULLA – 193101

FPO I/C :G.N. Shah, FPA

01952

269

KUPWARA

Dte. of Field Publicity, Main Bazar, KUPWARA – 193222

01955

52232

KANGAN

Dte. of Field Publicity, 146-Karan Nagar, Gole Market,Sringar

FPO I/C :A.U. Sheikh, FPA

0194

477174

DODA

Dte. of Field Publicity, Stadium Road, Near Fire Service Station,              DODA – 182202

FPO I/C :R.P. Amla, FPA

01996

33489

LEH

Dte. of Field Publicity, Chubee, Leh, J&K - 194101

01982

53620

RAJOURI

Dte. of Field Publicity, Ward No.10, (Near Police Lines),

RAJOURI – 185131

FPO I/C :S.P. Sharma, FPA

01962

6568

SRINAGAR

Dte. of Field Publicity, 146, Gole Market, Karan Nagar (Near Girls School),

SRINAGAR – 190018

Asst. Director : M.A. Tantary

E.Mail fposrinagar@gmail.com

0194

477174

POONCH

Dte. fof Field Publicity, H. No.47-       M A/B Gandhi Nagar, Jammu,

FPO : V.K. Magotra

E-Mial fpopoonch@gmail.com

0191

2438768

UDHAMPUR

Dte. of Field Publicity, A.I.H. Road, UDHAMPUR – 182101

FPO I/C :R.P. Amla, FPA

E-Mail fpoudhampur@gmail.com

01991

70797

KATHUA

Dte. of Field Publicity, H. No.47-M A/B

Gandhi Nagar, Jammu,

FPO : N.G. Raina

0191

2438768

KARGIL

Dte. of Field Publicity, Chubee,

Leh, – 194101

01982

53620

   

9. KARNATAKA REGION : 9 UNITS

Address of Regional Office

Tel. No.

Director, Dte. of Field Publicity, Govt. of India F-Wing, VI-Floor, Kendriya Sadan, Koramangala, BANGALORE-56003

Director : M. Nagendra Swamy

080-25538191 25527291(FAX) 09886993546(M)

   


UNIT

ADDRESS

STD

PHONE(OFF)

BIJAPUR

Dte. of Field Publicity, No.756, Dr. Zalkis House, In front of Income Tax

Office, Gopalpura Street,

BIJAPUR – 536101

FPO : S.C. Mestri

08352

250369

DHARWAD

Dte. of Field Publicity, Laxmi Nagar, Vidya Giri, Dharwad- 580004

FPO I/C :Ganapathy, FPA

0836

2442248

BELLARY

Dte. of Field Publicity, No. 40, KHB Colony, Gandhi Nagar, (Behind                                                     Women’s College) BELLARY-583103

      FPO I/C :G.Prakash, FPA

08392

2255831

GULBARGA

Dte. of Field Publicity, No. 71/C, MIG, Shanthi Nagar, GULBARGA – 585103

FPO I/C :Shivasharanappa, FPA

08472

220269

MANGALORE

Dte. of Field Publicity, C/o L.D. Socza, Block-2, 8-617/2, Annegudi Road,-BeJai, MANGALORE – 575004

FPO : T.B. Nanjundaswami

0824

2214348

SHIMOGA

Dte. of Field Publicity, VI-Cross, First Stage, Vinobha Nagar,

SHIMOGA – 577201

FPO : G.Tukarama Gowda

08182

254008

HASSAN

Dte. of Field Publicity, 1281, Race Course Road, (Opp. Mission Hospital), HASSAN – 573201

FPO I/C :G.Prakash, FPA

08172

268413

MYSORE

Dte. of Field Publicity, No. 656, 1st Floor, 1 Main Road, T.K. Layout 4th  Stage, Kuvempunagar, Mysore-570009

FPO : N.D. Prasad

0821

2453866

CHITRADURGA

Dte. of Field Publicity, Minstry of I&b, Govt of india, Door No. 1, Chitratavi Kanaka Nagara Extension, N.H-13, Chitradurga-577501

FPO I/C :N. Ramakrishnappa, FPA

08194

230024

10. KERALA REGION : KERALA & LAKSHYADWEEP : 9 UNITS

Address of Regional Office

Tel. No.

Head of Office, Dte. of Field Publicity, Govt. of India Post Bag No.310, Uppland Road, TRIVANDRUM-695001

Dy. Director I/C : S. Subramanium

0471-2471483(FAX) 09446059565(M)

   


UNIT

ADDRESS

STD

PHONE(OFF)

KANNUR

Dte. of Field Publicity, Moosa Apartment South Bazaar, Kannur.-3 Kerala

FPO : K. Anoop Sagar

      

5000094

WAYANAD

Dte. of Field Publicity, Kalpetta North(P.O.), WAYAND – 673122

FPO : Issac Eappen

0493

602263

KOTTAYAM

Dte. of Field Publicity, Muttampalam Kanjikuzhy, Kottayam-4

FPO : Sabu Kurien John

0495

751795

MALAPPURAM

Dte. of Field Publicity, 19/417-B, Manjeri Road, P.O. Up-Hill, MALAPPURAM – 676505

FPO I/C : C. Udaya Kumar. FPA

0493

734873

PALAKKAD

Dte. of Field Publicity, Prasad Appartment Noorani(P.O.)

PALAKKAD – 678004

FPO : N.C. Jayachandran

0491

527611

THRISSUR

Dte. of Field Publicity, Karshaka Nagar, Ayyamthole, P.O.

THRISSUR – 680003

FPO : Simon Joseph

0487

363265

ERNAKULAM

Dte. of Field Publicity, Block-C1,  Ground Floor, Kendriya Bhavan Kakkanadu, CSEZ Post Office KOCHI - 682037 ERNAKULAM, KERALA

FPO : S. Prakash

0484

2426042

ALAPPUZHA

Dte. of Field Publicity, Chandanakkavu Junction,  ALAPPUZHA – 688011

FPO I/C : V. M. Nair, TA

0477

253206

KAVARATTI

Dte. of Field Publicity, Near Indira Gandhi Hospital, Kavaratti-55

FPO I/C : M.A. Jaleel, FPA

      

      

11. MADHYA PRADESH REGION : 8 UNITS

Address of Regional Office

Tel. No.

Add. Director General, (Addl Charge) Dte. of Field Publicity, Govt. of India D-12, Machna Colony, Shivaji Nagar, 6 No. Bus Stop, BHOPAL-462001

Dy. Director I/C : Padma Angmo

0755-2553656(FAX) 09425302660(M)

   


UNIT

ADDRESS

STD

PHONE(OFF)

INDORE

Dte. of Field Publicity, Residency Area, C.I.A.  Bldg., INDORE – 452001

FPO : Paritosh Dixit

0731

702428/9425496426

GWALIOR

Dte. of Field Publicity, A-56, Vivek Vihar, Mahal Parisar ,GWALIOR – 474002

FPO : Prashant Sharma

0751

2625332/9893402936

SAGAR

Dte. of Field Publicity, H.I.G.-10 Rajiv Nagar Colony Tili Marg, SAGAR – 470001

FPO : Ajay Upadhyay

07582

236688/9893195064

9425662268

CHHINDWARA

Dte. of Field Publicity, Ward No.10-A,  Gulabra, Mundikacveri,CHHINDWARA – 480001

FPO I/C :D.N. Agnihotri, FPA

07162

222672

9425306077

UJJAIN

Dte. of Field Publicity,28 State Bank Colony, Devas Road, UJJAIN – 456010

FPO I/C :A.H. Khan, TA

0734